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Last Updated: September 2026
Welcome to Fruit Africa Veriplant.
These Terms & Conditions govern your use of the Fruit Africa Veriplant website, fruitafrica.org, and your purchase or attempted purchase of fruit seedlings and related services from us.
By accessing our website, contacting us, requesting information, placing an order, or purchasing products from Fruit Africa Veriplant, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.
If you do not agree with these Terms, please do not use our website or place an order with us.
Fruit Africa Veriplant is a fruit-seedling business based in Ruiru, Kamakis, Kenya, providing quality fruit seedlings to customers within Kenya and, where applicable, international customers.
Our services may include:
Our contact details are:
These Terms apply when you:
By proceeding with an order or transaction, you agree to comply with these Terms together with any specific terms communicated and agreed for your particular order.
Where specific written terms have been agreed for an individual order, those terms may supplement these general Terms & Conditions.
You may use our website for legitimate purposes, including:
You must not use the website:
We reserve the right to restrict or suspend access where misuse of the website is reasonably suspected.
We make reasonable efforts to provide useful and accurate information about our products and services.
However, website information may change from time to time.
Information relating to:
may change without prior notice.
A product or service appearing on the website does not necessarily mean that it is immediately available for purchase.
Customers should confirm availability, quantity, pricing, and other relevant details before placing an order.
Fruit seedlings are living plants and are different from ordinary manufactured goods.
Their condition and subsequent growth may be affected by factors outside our control, including:
For this reason, the purchase of a seedling does not constitute a guarantee of its long-term survival, growth, yield, or productivity.
Customers are responsible for providing appropriate care after receiving their seedlings.
Seedling availability may vary according to:
We may not always have every variety or quantity available at the time of enquiry.
Customers should contact us to confirm current availability before making arrangements based on a particular seedling.
We aim to provide customers with relevant information concerning the seedlings we supply.
Where applicable, information may include:
Customers should ask questions before ordering if they require clarification about a particular seedling.
It is the customer’s responsibility to ensure that the selected seedlings are appropriate for their intended use, location, farming conditions, and objectives.
An enquiry does not automatically constitute a confirmed order.
An order may require confirmation of:
We may communicate with the customer before confirming the order.
An order should be regarded as confirmed only after the relevant details have been agreed with Fruit Africa Veriplant.
Customers should provide accurate information regarding the quantity of seedlings required.
This is particularly important for:
Large quantities may require additional preparation and transportation planning.
Prices may vary according to:
Unless expressly stated otherwise, shipping and transportation costs may be separate from the price of the seedlings.
Customers should confirm the applicable price and shipping arrangement before finalizing an order.
Fruit Africa Veriplant may change prices from time to time.
A price displayed on a website page, promotional material, social media platform, or other communication may not necessarily represent the final price for a particular order.
The applicable price should be confirmed with us before an order is finalized.
Bulk and commercial orders may be subject to arrangements different from ordinary individual orders.
For large orders, we may discuss:
Where a dedicated vehicle is used for a qualifying order, the customer may be responsible for agreed fuel costs.
The applicable arrangement will be discussed before dispatch.
Fruit Africa Veriplant provides free delivery to Nairobi CBD under our applicable delivery arrangement.
This means that delivery to the agreed Nairobi CBD point may be provided without a delivery charge.
However, this does not mean that delivery to destinations outside Nairobi CBD is automatically free.
Customers outside Nairobi CBD are generally responsible for the cost of transporting their seedlings from Nairobi CBD to their final destination.
Depending on the route and order, transportation may be arranged through:
The applicable transport method may depend on the destination, quantity, availability, and customer preference.
Depending on the destination, we may use various transport and courier services.
Examples may include:
The list above does not constitute a guarantee that a particular provider will be used for every order.
Transport providers may change depending on route, availability, customer preference, shipment size, schedules, and other logistical considerations.
Where practical, customers may request a particular transport provider.
We may consider requests for services such as Wells Fargo, specific bus companies, courier companies, or other transport providers.
However, the requested provider may not always be suitable or available for the particular order.
Fruit Africa Veriplant may recommend an alternative transport method where appropriate.
For orders meeting applicable quantity or logistical requirements, we may arrange direct transportation using:
Where direct transportation is arranged, the customer may be responsible for the agreed fuel cost.
The exact transportation arrangement should be agreed before dispatch.
Shipping costs are generally the responsibility of the customer unless otherwise agreed.
The applicable shipping cost may depend on:
We may provide an estimated or agreed shipping arrangement based on the information available at the time.
Fruit Africa Veriplant may facilitate international orders and shipments where the relevant arrangements and requirements can be met.
International transportation may be arranged using:
The appropriate method depends on the shipment, destination, availability, regulations, and agreement with the buyer.
International shipping costs vary depending on the circumstances of each shipment.
Factors may include:
International shipping costs should therefore be assessed on an order-by-order basis.
Where applicable, international orders are accompanied by relevant export and plant-health documentation.
This may include:
Documentation requirements may vary according to the destination country and applicable regulations.
Customers receiving seedlings outside Kenya are responsible for ensuring that they are legally permitted to import the relevant planting material into their destination country.
Customers may be required to obtain:
Requirements differ between countries.
Fruit Africa Veriplant may assist with applicable documentation and export coordination from Kenya, but the customer remains responsible for complying with requirements imposed by the destination country.
For customers in neighboring countries such as:
we may use lorries, bus parcel arrangements, or other suitable cross-border transportation methods.
For some shipments, parcels may be transported on buses from Nairobi before being transferred or moved toward the final destination.
The logistics arrangement depends on the specific country, route, quantity, border requirements, and agreed transportation method.
Delivery times are not necessarily fixed.
They may depend on:
Any delivery estimate provided should therefore be treated as an estimate unless a specific delivery commitment has been expressly agreed.
Where a shipment is handed over to a bus company, courier, shuttle, airline, or other third-party transport provider, that provider operates independently.
The provider may have its own:
Customers are responsible for complying with applicable requirements of the transport provider.
Customers must provide accurate and complete information when placing an order or arranging delivery.
This may include:
Incorrect information may cause delays, additional costs, misrouting, or other delivery problems.
Customers should inspect their seedlings as soon as reasonably possible after receiving or collecting them.
Customers should check:
Any significant problem should be reported to Fruit Africa Veriplant promptly.
Photographs may be requested when necessary to assess a delivery-related issue.
Once seedlings have been received, the customer is responsible for appropriate handling and care.
This includes, where applicable:
Fruit Africa Veriplant cannot control the conditions under which seedlings are handled or planted after delivery.
We do not guarantee that every seedling will survive after delivery or planting.
Seedling survival can depend on many factors outside our control, including:
Our Refund and Returns Policy provides further information about circumstances in which damaged, incorrect, or otherwise problematic orders may be reviewed.
Customers who wish to cancel an order should contact Fruit Africa Veriplant as soon as possible.
Whether an order can be cancelled may depend on:
Cancellation is therefore not automatically guaranteed after an order has progressed into preparation or dispatch.
Refunds and returns are handled according to our Refund and Returns Policy.
Customers should review that policy for information concerning:
Nothing in these Terms is intended to remove any rights that cannot lawfully be excluded.
A complaint, cancellation request, or return request does not automatically create an entitlement to a refund.
Refunds, replacements, or other remedies may depend on:
Each situation may be assessed on its individual circumstances.
Fruit Africa Veriplant cannot be held responsible for delays or failures caused by circumstances beyond our reasonable control.
These may include:
Where reasonably possible, we will communicate significant issues affecting an order.
We aim to keep our website available and useful, but we do not guarantee uninterrupted access at all times.
Website availability may be affected by:
We may modify, suspend, or discontinue parts of the website when necessary.
Unless otherwise indicated, content published on the Fruit Africa Veriplant website may include material belonging to or licensed to Fruit Africa Veriplant.
This may include:
You may not reproduce, copy, modify, distribute, publish, or commercially exploit our protected website content without appropriate authorization, except where permitted by applicable law.
Our website or communications may contain links to or references to third-party websites, services, transport providers, social media platforms, payment services, mapping services, analytics services, or other external resources.
Third-party services operate independently and may have their own:
Fruit Africa Veriplant is not responsible for the content, availability, policies, or practices of third-party websites or services.
Your use of our website and the information you provide to us is also subject to our Privacy Policy.
We may collect and use information necessary to:
Please review our Privacy Policy for more information about how personal information may be handled.
Our website may use cookies and similar technologies for purposes such as:
The actual cookies and third-party services used may vary over time.
Please refer to our Cookie Policy for further information.
Information submitted through our website contact forms should be accurate.
Customers should not submit:
Contact information may be used to respond to your enquiry and provide relevant customer service.
Customers may contact Fruit Africa Veriplant through available communication channels, including:
Customers should ensure that the contact information provided to us is correct and accessible.
We may use the provided contact information to communicate about:
The customer is responsible for ensuring that information supplied during the ordering process is accurate.
This includes information relating to:
Fruit Africa Veriplant is not responsible for problems caused directly by inaccurate or incomplete information supplied by the customer.
Customers and website visitors must not use our website or services to:
We reserve the right to take appropriate action where prohibited conduct occurs.
Fruit Africa Veriplant supplies fruit seedlings, but the eventual performance of a planted seedling depends on many environmental and agricultural factors.
We do not guarantee:
Customers are responsible for selecting appropriate planting locations and providing suitable agricultural management.
Information provided by Fruit Africa Veriplant is intended to assist customers in understanding our seedlings and services.
Customers should consider their own:
Where a customer requires specialized agricultural, legal, regulatory, customs, or professional advice, the customer should obtain advice from an appropriately qualified professional.
International and cross-border transactions may be subject to laws and regulations concerning:
Fruit Africa Veriplant will coordinate applicable requirements on our side to the extent agreed for the order.
The buyer remains responsible for complying with laws and requirements applicable to importing the seedlings into the destination country.
For international and cross-border shipments, additional taxes, duties, customs charges, clearance charges, or other destination-related costs may arise.
Unless specifically agreed otherwise, such charges are the responsibility of the relevant customer or importer.
Customers should investigate applicable charges and requirements in their destination country before placing an international order.
We aim to provide reasonable assistance concerning:
Customers should provide sufficient information for us to understand and address their enquiry.
If you have a complaint regarding an order, product, delivery, communication, or service, please contact us as soon as reasonably possible.
Please provide:
We will review the matter and communicate with you regarding the appropriate next steps.
Fruit Africa Veriplant may update these Terms & Conditions from time to time.
Changes may be made to reflect:
The updated version will be published on our website with a revised “Last Updated” date.
Customers should review the current Terms before placing new orders.
If any provision of these Terms & Conditions is found to be invalid, unlawful, or unenforceable, that provision will be interpreted or modified to the extent necessary where legally permitted.
The remaining provisions will continue to apply to the extent permitted by applicable law.
If Fruit Africa Veriplant does not immediately enforce a provision of these Terms, this does not necessarily mean that we have waived our right to enforce that provision later.
Any waiver should be understood only where expressly communicated or required by applicable law.
These Terms & Conditions are intended to operate in accordance with applicable laws and regulations.
Where a dispute or legal matter arises, the applicable laws and legal procedures governing the relevant transaction and parties will apply.
Nothing in these Terms is intended to exclude or restrict any mandatory legal rights or protections that cannot lawfully be excluded.
Nothing in these Terms & Conditions is intended to remove, restrict, or replace rights or protections that customers may have under applicable law.
Where applicable law provides a customer with rights that cannot be excluded by contract, those rights remain unaffected.
These Terms & Conditions, together with any applicable order-specific terms, our Privacy Policy, Cookie Policy, Refund and Returns Policy, and Shipping Information, describe the general framework governing the relationship between Fruit Africa Veriplant and its customers when using our website and purchasing our products.
Specific arrangements agreed for an individual order may supplement these general Terms.
If you have questions about these Terms & Conditions, our products, shipping arrangements, refunds, or any other aspect of our services, please contact us.
For order-related questions, please provide your name, contact number, order details, quantity, and destination so that we can assist efficiently.
Fruit Africa Veriplant is committed to serving customers with clear information and practical arrangements for purchasing and receiving fruit seedlings.
We aim to make our ordering, delivery, shipping, export, refund, and customer-support processes as clear as reasonably possible.
By using our website or purchasing from us, you agree to these Terms & Conditions together with the policies that apply to your particular transaction.
Thank you for choosing Fruit Africa Veriplant.