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Last Updated: September 2026
At Fruit Africa Veriplant, we understand that getting healthy fruit seedlings to customers safely and efficiently is an important part of the buying process. We serve customers within Nairobi, across Kenya, and in neighboring and international markets.
Our shipping and delivery arrangements vary depending on the destination, quantity of seedlings ordered, route, availability of transport services, and the customer’s preferred delivery method.
This Shipping Information page explains how we arrange deliveries, how shipping costs are handled, the transport options we commonly use, and what customers should expect when placing an order.
We aim to make the movement of fruit seedlings from our nursery to the customer as convenient as possible.
Depending on the order and destination, we may arrange delivery through:
Because seedlings are living plants, the most appropriate transport method may depend on the quantity, distance, route, season, and available transport services.
We therefore assess each order individually and agree on the most practical shipping arrangement with the customer.
We offer free delivery of eligible orders to Nairobi CBD.
This means that Fruit Africa Veriplant can arrange for the seedlings to be delivered to an agreed collection or transport point within Nairobi Central Business District (CBD) without charging the customer for the delivery to the CBD.
If your final destination is outside Nairobi CBD, the customer is responsible for the shipment or transport cost from Nairobi CBD to the final destination.
For example:
Fruit Africa Veriplant → Nairobi CBD → Customer’s destination
The delivery to Nairobi CBD may be free, while the customer pays the applicable transport, bus parcel, courier, or other shipping charges from Nairobi CBD onward.
This arrangement is particularly useful for customers ordering seedlings from different parts of Kenya or neighboring countries.
For customers outside Nairobi, we commonly use established transport and courier services operating along different routes.
The exact transport provider may vary depending on:
We may use different transport providers for different regions.
For many long-distance routes, including destinations in Western Kenya, we commonly use passenger bus and parcel transport services.
Depending on the destination and availability, we may use services such as:
The particular transport provider used for an order may depend on the customer’s destination and the most practical option available at the time of shipment.
Where possible, customers may communicate their preferred transport service to us before dispatch.
For destinations along the Kenya Coast, we may use convenient bus and courier services operating on the relevant routes.
These may include:
The appropriate transport option may vary according to the destination, order size, availability, and customer preference.
Customers should provide their exact destination or preferred collection point so that we can determine the most convenient shipping arrangement.
For customers along the Kajiado route, we may use Naekana SACCO bus services and other convenient transport arrangements where appropriate.
The customer is responsible for the applicable shipment cost from Nairobi CBD or the agreed dispatch point to the final destination.
For other destinations within Kenya, we may use different bus, shuttle, parcel, or courier services depending on the route.
These may include:
Transport providers may change depending on route availability and operating schedules.
Our objective is to use a practical and reasonably convenient transport option that can safely move the seedlings toward the customer’s destination.
Customers who prefer courier delivery may request the use of Wells Fargo or another suitable courier service.
Wells Fargo may be used upon customer request, subject to the availability and suitability of the service for the particular order and destination.
Other courier services may also be considered where appropriate.
Courier charges are generally the responsibility of the customer unless otherwise agreed in writing as part of a specific order arrangement.
For sufficiently large orders, we may arrange direct transportation instead of sending the seedlings through ordinary bus parcel services.
Depending on the size of the order, available vehicles may include:
Direct transport can be more practical for large quantities of seedlings because it may allow the order to move together rather than being divided among different parcel services.
For qualifying orders where we arrange a dedicated vehicle, the customer caters for the fuel cost, unless a different arrangement has been agreed upon.
The applicable fuel requirement may depend on:
The transport arrangement and expected fuel contribution can be discussed with the customer before dispatch.
There is no single shipping method that applies to every order.
We consider factors such as:
The route and location determine which bus, courier, shuttle, or vehicle may be most convenient.
Small orders may be suitable for bus parcel or courier services, while larger orders may require a pickup, canter, or lorry.
Long-distance destinations may require specific bus or courier routes, while nearby destinations may be handled through direct transport.
Transport companies and bus services operate according to their own schedules and availability.
Where practical, we may use a transport provider requested by the customer.
Large commercial, bulk, or export orders may require different logistics from ordinary individual orders.
Shipping costs are not necessarily included in the price of the seedlings.
The applicable cost depends on the transportation method and destination.
For shipments originating from Nairobi CBD, the customer is generally responsible for the cost of transporting the seedlings from Nairobi CBD to the final destination.
Shipping charges may depend on factors including:
Where possible, we will communicate the expected shipping arrangement and applicable charges before dispatch.
Bus parcel services can be a convenient option for customers ordering seedlings from outside Nairobi.
Under this arrangement:
The customer should follow the transport company’s instructions regarding collection.
Bus parcel services may have their own rules regarding:
Customers should collect their seedlings promptly after being notified that the shipment has arrived.
Where a courier service is selected, the shipment will be handled according to the courier company’s operational requirements.
Courier delivery may be suitable for certain destinations and order sizes.
However, because fruit seedlings are living plants, not every courier service or courier route may be suitable for every order.
We may therefore recommend another transport method where it is more practical for the seedlings.
For sufficiently large orders, we may arrange direct delivery using a suitable vehicle.
Possible vehicles include:
Direct delivery arrangements may allow customers receiving bulk quantities to receive the seedlings at an agreed location.
For such arrangements, the customer may be responsible for fuel costs as agreed before dispatch.
Additional transportation requirements should be discussed before the vehicle is dispatched.
Customers may also collect their seedlings through an agreed collection or transport point where applicable.
If an order is sent through a bus, courier, or other transport service, the customer may be required to collect it from the transport company’s designated collection point.
Customers should ensure that they provide:
Incorrect information can make it difficult to locate or deliver an order.
We also facilitate the movement of fruit seedlings for international orders, subject to applicable requirements and the agreed logistics arrangement.
International shipments may be transported using:
The final transportation method depends on the destination, shipment size, availability, applicable regulations, and the arrangement agreed upon with the buyer.
International shipping costs vary considerably from one order to another.
The cost may depend on:
For this reason, international shipping should be quoted or discussed on an order-by-order basis.
Customers placing international orders should provide accurate destination and shipment information so that an appropriate logistics arrangement can be considered.
International orders are accompanied by the relevant plant-health documentation required for the shipment.
Where applicable, international seedling orders are accompanied by a:
The phytosanitary documentation supports the plant-health requirements associated with international movement of plant material.
Customers importing seedlings should also ensure that they understand and comply with the plant-import requirements of their destination country.
Import requirements can vary from one country to another.
International orders may also be accompanied by a Certificate of Origin as part of the relevant export documentation.
The documentation provided for an international shipment may depend on:
Customers should provide accurate information about the destination country and airport of entry where applicable.
We also arrange logistics for customers in neighboring countries, including:
For some neighboring-country orders, seedlings may be transported using lorries or other suitable cross-border transportation arrangements.
We may also use arrangements where parcels are transported on buses from Nairobi before being transferred or delivered toward the customer’s destination.
The appropriate arrangement depends on the country, destination, quantity, route, border requirements, and logistics agreed with the buyer.
Cross-border shipments may involve additional requirements compared with domestic deliveries.
Customers receiving shipments outside Kenya are responsible for providing accurate information and cooperating with requirements applicable to their destination.
These may include:
Fruit Africa Veriplant will coordinate the agreed shipping arrangement to the extent applicable to our side of the shipment.
The buyer remains responsible for complying with import requirements in the destination country.
Different countries may have different rules governing the importation of plants and planting materials.
Customers ordering internationally should confirm that they are legally permitted to import the requested seedlings into their country.
The customer may be responsible for obtaining any import permits, approvals, or other destination-country documentation required by the relevant authorities.
Where documentation is required from the Kenyan side, we will coordinate the applicable documentation associated with the shipment.
Shipping times may vary depending on:
We therefore do not treat a single fixed delivery period as applicable to every order.
Customers should contact us for the expected shipping arrangement for their particular destination and order.
Once seedlings have been handed over to a third-party transport or courier service, transportation may be affected by circumstances outside our direct control.
These may include:
We will assist with communication and coordination where reasonably possible, but third-party transport providers operate independently.
Once an order has been dispatched through a third-party transport provider, the customer should:
Prompt collection is particularly important because fruit seedlings are living products and should not remain unnecessarily long at transport collection points.
Customers should check their order as soon as reasonably possible after receiving or collecting it.
Please check:
If there is a significant issue with an order, customers should contact Fruit Africa Veriplant promptly and provide the relevant order information and photographs where appropriate.
Any claims relating to damaged, missing, or incorrect seedlings may be assessed under our Refund and Returns Policy.
We prepare seedlings for transportation with consideration for their nature as living plants.
The preparation method may vary according to:
The objective is to prepare the seedlings appropriately for the selected method of transport.
Because transport conditions are not completely within our control once an order leaves our premises, customers should collect and attend to seedlings promptly.
Customers may request a particular transport provider where that service operates on their route and is reasonably suitable for the order.
Examples may include:
We will consider customer requests where practical.
However, availability, route coverage, shipment size, transport policies, and the nature of the seedlings may affect whether a requested service can be used.
If the customer does not specify a transport provider, Fruit Africa Veriplant may select a convenient option based on the destination and available services.
The selected option may be a:
The transport provider may vary even for the same destination depending on availability at the time of dispatch.
Customers purchasing large quantities should communicate their expected quantity and destination as early as possible.
Bulk orders may require additional planning because they may need:
For large orders, shipping arrangements and associated costs should be agreed before dispatch.
Where seedlings are being supplied for farms, institutions, agricultural projects, commercial orchards, or other large planting programs, transportation can be planned according to the scale of the order.
Depending on quantity and location, direct vehicle transportation may be more practical than sending seedlings through ordinary parcel services.
The customer may be responsible for agreed fuel and transportation costs.
To help us arrange shipping efficiently, customers should provide accurate:
For international orders, customers should also provide the relevant destination-country information, including the intended airport of entry where applicable.
Unless otherwise agreed, the customer is responsible for applicable transportation charges from the Nairobi CBD dispatch point to their final destination.
This includes applicable:
Our free Nairobi CBD delivery does not automatically mean that delivery to locations outside Nairobi CBD is free.
To avoid confusion, our standard arrangement can be summarized as follows:
Delivery to Nairobi CBD: FREE
Customer pays the applicable onward shipping/transport cost.
Direct vehicle delivery may be arranged, with the customer catering for agreed fuel costs.
Shipping and related logistics costs are calculated according to the specific shipment and destination.
The transport providers listed on this page represent services that we may commonly use. They should not be interpreted as a guarantee that a particular provider will be used for every order.
Transport arrangements may change because of:
Where necessary, we may recommend an alternative transport service.
When seedlings are transported through a third-party bus company, courier, shuttle, airline, or other logistics provider, that provider’s own terms and operating procedures may apply.
Fruit Africa Veriplant is responsible for coordinating the agreed shipment arrangement from our side, but third-party transport providers independently control their own:
Customers should comply with the relevant requirements of the selected transport provider.
Customers are responsible for providing accurate shipping information.
If incorrect or incomplete information results in:
the customer may be responsible for the resulting costs.
Please carefully confirm your destination and contact details before your order is dispatched.
Customers should collect their seedlings promptly once notified that the shipment has arrived.
Where seedlings remain uncollected at a transport or courier facility, additional handling, storage, or other charges may arise depending on the transport provider.
Because seedlings are living plants, prolonged storage at a transport facility may also affect their condition.
Shipping arrangements are connected to our Refund and Returns Policy.
If your seedlings arrive damaged, an item is missing, or you believe you have received an incorrect order, please contact us promptly.
We may request:
Refunds, replacements, or other remedies are assessed according to the circumstances of the order and the applicable Refund and Returns Policy.
Fruit seedlings are living biological products.
Their condition after delivery can be affected by factors such as:
Customers are therefore encouraged to collect seedlings promptly and provide appropriate care after receiving them.
Shipping alone does not guarantee the long-term survival or growth of a seedling after it has been received and planted.
For international customers, the general process may involve:
1. Order confirmation
The customer confirms the seedlings, quantity, destination, and other relevant details.
2. Shipping assessment
We determine an appropriate transportation method based on the order and destination.
3. Logistics arrangement
An airline, cargo service, courier, lorry, or another agreed method may be selected.
4. Documentation
Applicable documentation, including phytosanitary documentation and certificate of origin, accompanies the international order where required.
5. Dispatch
The shipment is handed over to the agreed transport or cargo provider.
6. Destination handling
The customer receives and clears/collects the shipment according to the requirements applicable at the destination.
International shipping arrangements are handled on an order-by-order basis.
Before placing an order, customers are encouraged to provide their destination and approximate order quantity.
This allows us to determine the most practical shipping option.
For example, you can tell us:
“I need 200 seedlings delivered to Kisumu.”
or:
“I am in Mombasa and would like the seedlings sent by a convenient bus service.”
or:
“I am ordering seedlings for delivery to Tanzania.”
We can then discuss the appropriate transportation arrangement for the order.
For shipping enquiries, bulk orders, delivery arrangements, and international orders, contact us using the details below.
Fruit Africa Veriplant
When contacting us about shipping, please include your destination, approximate quantity, and preferred transport method (if any) so that we can assist with the most suitable arrangement.
Fruit Africa Veriplant is committed to making the delivery of fruit seedlings as practical, convenient, and transparent as possible.
We use a range of transport options because our customers are located across different parts of Kenya and in international markets.
From free delivery to Nairobi CBD to bus parcel services, courier arrangements, direct vehicle transportation, and international air cargo, we work with the most convenient available option for each order.
Because every shipment is different, shipping arrangements and costs may vary according to destination, quantity, transport method, and other logistical factors.
Our team will communicate the applicable arrangement for your order as clearly as reasonably possible before dispatch.
Thank you for choosing Fruit Africa Veriplant.